Amazon: Know your rights
Have you had any bother when dealing with Amazon.co.uk when buying electrical goods? It seems that its a common complaint and that their customer service can be a bit shoddy.
Well, there's a little bit of good news.
Basically, thanks to Amazon basing themselves in Luxembourg, they've got to tow the line with the EU, meaning that they can't act like complete arses with you when you want something out of them.
Even though Amazon may imply otherwise, you've got the right to demand a refund or repair if the goods you buy fail within two years, according to Guardian Money.
Even though Amazon are acting like stubborn mules over this, Luxembourg's authorities are starting to lay the smackdown on the retailer after receiving a load of complaints from the UK and now, Amazon has to make consumer rights more transparent on their website.
Lux's ministry of economic affairs and foreign trade hauled Amazon in for a nice chat and told them that they needed to start playing nice.
What has been happening is that, should you buy something and it breaks (and obviously, it wasn't your fault), then Amazon aren't offering a refund or replacement, but rather, the shoddy deal of giving you vouchers that don't equal what you spent or being offered between 10% and 20% of the price they had paid.
Amazon replied: "At Amazon, we are committed to providing our customers with the best possible shopping experience. Should a product become defective in the first 12 months from date of purchase, the item can be returned to us for a full refund or replacement, irrespective of the length of the manufacturer warranty. Thereafter we will work with customers on a case by case basis on any product queries."
Don't hold your breath. You might have to have a bit of a scrap with them over your purchases.