Which are the worst energy companies?

22 January 2015

npower-logo Which!!! have been trying to find out which is the worst of the energy providers and, in a move that will surprise precisely no-one, Npower have been awarded the dubious honour.

The energy company have been annoying everyone with major, major problems with their billing and came bottom the Which!!! customer satisfaction survey for the fourth year running. They've got an overall satisfaction score of a meagre 35%.

They're past caring these days aren't they? It is almost like complaining about them is just white noise to them and they've started to enjoy it and are now trolling everyone.

ScottishPower wasn't too far behind, again, haunted by billing cock-ups, and was second worst with a score of 41%. Both companies are under investigation by Ofgem for their abject performance, being threatened with sales bans unless they get through their complaints backlogs. Not that they seem to care one jot as The Big Six are completely oblivious to... well... everything.

Roger Hattam, Npower’s director for its domestic retail business, said: “We’re disappointed with the results. We value all feedback and have already made significant improvements to how we look after our customers." Meanwhile, a ScottishPower spokesperson said: "Last year all our customer accounts were migrated on to a new £200 million customer service IT system, and although this will deliver real benefits in the long-term, the installation process has been challenging. The vast majority of accounts have been transferred successfully, but unfortunately the installation of the new systems has meant we have not been able to provide the level of service our customers expect."

Both of those statements came from a press release generator by the sounds of it.

So who came top of the pile? Green energy supplier Ecotricity had an approval rating of 85%, which is great for them.

Year on year, the Big Six are performing poorly and getting their arses handed to them by smaller companies - is it time we all started moving away to the underdogs? At least the smaller companies don't wait for the results of competition inquiries and surveys to start aiming for good service.

TOPICS:   Utilities   Complaints

1 comment

  • laura
    Can we just agree that they're all as bad as each other and that 30 minutes on hold isn't acceptable!

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