Surprise! Complaints about energy companies on the rise!

25 January 2016

energy This will surprise precisely no-one, but complaints about energy companies shot up last year, by nearly a quarter. These are according to the figures from the energy ombudsman Ofgem.

People airing their grievances went up by 23% to 65,168 in 2015, from 52,937 in 2014.

Billing was the most common problem people had (again, not at all surprising), being the thing that got people's dander up in eight out of every ten complaints. 9% of gripes concerned people trying to switch suppliers or tariffs.

Of course, through all this, there's still a lot of talk about suppliers overcharging their customers. Dermot Nolan, chief executive of Ofgem, said that it looks like everyone should be seeing bigger price drops in their bills. Anyone holding their breath waiting for that would be foolish at best.

The chief ombudsman, Lewis Shand Smith, said: "Energy complaints rose by nearly a quarter over the course of last year as customers continue to be more vocal about their discontent with suppliers. Towards the end of the year, we've seen some suppliers take some encouraging steps, particularly when it comes to improving their billing processes, but there’s still more that can be done."

"We encourage anyone experiencing an ongoing issue to speak to us – be it for advice or resolution, we’re here to help and our complaints process is easy to use and free to consumers."

You can visit the Ofgem site, here.

TOPICS:   Utilities   Complaints

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