‘Sorry, love, you’re gonna need a Magnadoodle.’
British Gas have been attempting to charge up to £800 worth of boiler repairs - before they’ll activate boiler cover costing £300 a year.
Engineers have apparently been ‘advising’ customers that their boiler cover will be invalid if they don’t fork out extra cash to have sludge removed from their pipes using something called a ‘Powerflush.’ They’ve also been telling them they need a ’Magnabooster’ filter, which sounds like something they might have made up in the van on the way there.
Anyway if they don’t get a Flange Flusher or a Magnadoodle, costing £800 and £400 respectively, BG engineers shake their heads gravely during their annual heating check up and say their heating won’t work effectively and any claims for repairs may be refused.
Engineers are paid up to 20% commission to sell extras like these, and customers claim they have been using the hard sell as a result. The 18 PAGES of small print in the HomeCare contract says that BG can refuse to sanction future repairs if their recommended (and expensive) procedures weren’t carried out.
A spokesman for BG said: ‘We take this very seriously. Our engineers follow a strict diagnostic routine to identify the root cause of a boiler or central heating fault...We’d only recommend the best solutions for their needs.’
As long as it’s a POWERFLUSH?