Small energy suppliers gain on The Big Six

23 September 2015

Bitterwallet - British Gas Two years ago, Britain's small energy providers had 2.6% of the market. Since then, the Big Six have been acting like thundering arseholes, and as such, the smaller companies have been making gains and now have 13.4% of the market.

The little independents have been getting loads of new customers in the year to July 2015, while the Big Six managed to lose 660,000 accounts in the same period. The large companies have been offering dismal customer service, and the Competition and Markets Authority recently said that Big Six had overcharged customers by roughly £1.2 billion a year.

"Eventually customers who are on standard tariffs realise that they're kind of getting ripped off and they look to the market and we're out there with a great price, with a different message," said Ed Kamm, chief customer officer at First Utility. Kamm's company have doubled their customer base in three of the last four years.

He added: "We won’t be satisfied until many more people are switching and saving. We believe the key to this is a fairer, more transparent energy market to ensure consumers are getting the best deal and money can be put back in people’s pockets."

Npower said that they've lost around 100,000 household customers between late 2014 and mid-2015, and everyone else is losing theirs too.

Which!!! honcho Richard Lloyd said: "The Big Six have repeatedly failed to deliver a decent standard of service so it's no wonder customers are starting to leave them in droves. Despite this the CMA has found there is a lack of competition which is leading to people paying much more than they should."

"We now need the competition inquiry to bring forward radical changes to boost competition, introduce fairer prices and encourage more households to switch to better deals."

TOPICS:   Utilities   Motoring

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