Scottish Power need to improve customer service or face sales ban
They're looking at a selling ban if they don't sort out their customer services according to energy watchdog Ofgem. Scottish Power need to start cutting down on helpline waiting times, among other things.
The energy provider now has monthly deadlines, set by Ofgem, to improve various aspects of their business. If they don't fix them, then they suspend Scottish Power's sales activities. The company have to sort out their backlog of customer complaints need to cut their overdue customer bills to 30,000 from 75,000.
Ofgem added that Scottish Power needs to significantly speed up the time it takes to answer customer calls by the end of January.
"The need for our intervention here is yet more evidence that the energy market is not working for consumers," said Sarah Harrison, senior partner in charge of enforcement at Ofgem.
The whole of the energy retail market is currently being investigated by Ofgem and, we could well some of the biggest energy suppliers being broken up.