Ofgem accuse npower of misleading customers
Ofgem have set phasers to furious and, along with the Government, have accused npower of 'misleading' consumers over how they structure our bills. The supplier released a 14-page document called 'Energy Explained: Inside The Cost Of Energy', which they hoped would help "create a better understanding of the facts behind the energy industry".
In a bid to help us all minimise our costs, they added that our bills are high because our "old and draughty" houses waste too much gas and electricity and, with some words on insulation they also stated that costs beyond their control would see bills going up until 2020 by a projected 74%.
Ofgem aren't having any of it, replying: "We welcome npower's effort to inform the energy debate, however their data on network costs is incorrect and misleading. We offered to help npower improve the accuracy of their numbers for network charges and it is disappointing that they did not engage fully with us until after the document had been circulated."
The energy regulator weren't the only people irritated by npower's words. The Government were aggrieved that npower said green taxes on energy bills would more than double by the end of the decade.
The Department of Energy and Climate Change spat back, saying "npower's analysis is incorrect on so many levels", adding: "A number of the policies listed by npower don't have any impact on household energy bills, including the Renewable Heat Incentive, Climate Change Levy and the Carbon Reduction Commitment."
Who do you believe?