Npower's billing farce to continue 'til 2016
This, of course, has put a dent in their profits (good) and that they've acknowledged that they've lost a load of customers in the process. Their parent company, RWE, said Npower's half-year profits were down 60% to £38m.
Customers (or, presumably ex-customers by now) have seen bills not being sent at all, or multiple bills being sent to homes. The whole thing has been an absolute nonsense.
Only last year, Npower said that they were getting a hold of the problems and managing to get on top of them. Obviously, that isn't the case, which most of us already suspected. Thanks to this, Npower were forced by the Energy Ombudsman, to give free energy to customers who had waited far, far too long to get their complaints dealt with.
Unsurprisingly, Npower were the most complained about energy company in 2014. It will be no surprise if they end up topping the tables again at the close of this year.