It's payback time for SSE after winter storm cock ups

25 July 2014

sse Ofgem has slapped SSE and UK Power Networks on the wrist for their inept handling of last year’s winter storm damage, and ordered them to pay out an extra £3.3million to the people affected – that’s on top of the £4.7m they’ve already paid.

Ofgem added that they would be doubling the minimum amount energy companies should pay out for storm-a-geddon power fails and warned that energy companies need to pull their fingers out and get their customers re-connected more efficiently.

They said that SSE and UKPN ‘could have done more to get customers reconnected faster and to keep them better updated on what was happening.’

Last year, thousands of SSE customers were reduced to shivering in the dark and huddling around a candle on Christmas Eve, but Ofgem said although SSE and UKPN were specifically and adversely affected by the weather, they were a bit crap at fixing things.

Meanwhile, SSE has reported a loss of 110,000 customers over the last three months. But they’re still not exactly cash strapped. It’s reporting a slight rise in earnings per share.

Will the Big Six profit bandwagon ever be derailed? Only the Competition and Markets Authority knows the answer...

1 comment

  • Celebrity S.
    All they`ll do is bump up their prices yet again to compensate for the extra fines and the fleeing customers.....simple

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