If you see Sid, tell him British Gas are being taking to court
Well here's a refreshing change that'll have scores of Bitterwallet readers across the land cheering into their afternoon tea; a woman has been praised by a judge for taking British Gas to court for bad customer service. Can you hear the roar? Can you?
A property investor has been told by the Court of Justice she can sue British Gas for £10,000, for harassing her over money she didn't owe. Which? reports that Lisa Ferguson left British Gas as a customer in 2006, but continued to receive bills and threatening letters for the next five months. Despite letters, phone calls and assurances that the matter would be sorted, it wasn't and the threats continued.
British Gas attempted to blame everything on an IT error, but Lord Justice Jacob was having none of it, saying: "They should instead start taking responsibility for the running of their company in a competent, honest and ethical manner."
"Real people are responsible for programming and entering material into the computer. Moreover, the threats and demands were to be read by a real person, not by a computer. A real person is likely to suffer real anxiety and distress if threatened in the way which Ms Ferguson was."
And as if your opinion of Lord Judge Justice Jacob couldn't get any higher, he had this to say of Ferguson: "It is one of the glories of this country that every now and then one of its citizens is prepared to take a stand against the big battalions of government or industry. Such a person is Lisa Ferguson."
British Gas are sticking to their story in the upcoming court case, stating that significant system changes caused the problematic billing. That may be, but unless Ferguson was speaking to a call centre based in the future, she'd have been speaking to real people, not mindless automatons, that could have done something about it.