Faulty electricity meters making you pay too much?
According to Which!!!, if you're one of the 3.9m households who are on tariffs that charge different rates for using energy at different times of day, you could well be left "significantly out of pocket" because of inaccurate clocks on your meter.
It seems that people have been warning Which!!! that, for people on tariffs like Economy 7 where you are charged less for using power at night, customers are being overcharged.
Gary Day told Which!!! that his meter was inaccurate, as were those with three of his neighbours. Swalec, as a result, refunded them £2,300. He said: "I have only checked four meters and every single one of them was wrong. The problem is most consumers don't go around checking, and we are at a disadvantage because of that."
A Which!!! spokesperson said: "Having a faulty clock on your energy meter could leave you hundreds of pounds out of pocket. It's the supplier's responsibility to ensure they are correct so if you suspect there might be a fault then contact your energy company."
Meanwhile, over at Ofgem, a spokesman said: "If consumers suspect that their electricity meter is faulty their supplier is required to investigate and make best efforts to resolve the problem. If necessary, as a final option the supplier will make arrangements for the meter to be verified by a meter examiner appointed by National Measurement Office."