E.On pays £3.1m compensation

22 September 2016
E.On pays £3.1m compensation

Energy vendors, E.On, are forking out a whopping £3.1 million in compensation after they routinely missed appointments with customers.

They'll be giving £1.9 million to energy charities, and then doling out £1.2 million in compensation to affected customers.

E.On have written to the people in question, and said sorry as well as informing them of any owed money. If you haven't got your letter, assume it's on the way, or call E.On to find out what's going on.

The company missed around 35,000 appointments between 2011 and 2015.

24,000 private customers and small businesses will be getting, or already received cheques of between £40 and £44, which is double the usual compensation for these things.

"All possible payments were completed by the end of August 2016 and totalled around £1.2m," the company said in a statement.

"We will also make a payment of £1.9m to two charities, National Energy Action and Citizens Advice, to reflect the amount of redress payments where we could not identify individual customers affected or where customers could no longer be traced."

Ofgem's chief executive Dermot Nolan said: "E.On fell well short of the high standards we expect for consumers."

TOPICS:   Utilities

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