Energy suppliers have failed consumers

1 May 2013

Bitterwallet - British Gas Ofgem, the energy regulator, is investigating six suppliers (can you guess which?) and have said that they have failed to meet their targets on providing consumers with efficiency measures. While the companies had achieved 99% of energy efficiency targets set by the Government, some hadn't even bothered complying with their obligations.

The companies that had missed targets are British Gas, Scottish Power, SSE and Drax. These companies failed to help customers lower their energy bills and reduce carbon emissions. Measures brought in said that energy suppliers were obliged to provide customers, especially those who are vulnerable or on low incomes, with insulation for lofts and walls, as well as replacing inefficient boilers.

They didn't.

This all comes on the back of rising bills, mis-selling, mis-billing and widespread tax fiddling, which is ensuring that energy companies are becoming more loathed than banks, which seemed impossible a few years ago.

Ofgem said EDF Energy, Eggborough Power, E.On and nPower had all met their responsibilities.

Sarah Harrison, Ofgem's senior partner for enforcement, said: "Ofgem's role is to ensure that consumers do not lose out by the failure of firms to deliver all the help required or not disadvantaged by late delivery."

TOPICS:   Utilities


  • Haggis
    Do Ofcom do anything but say the cunting obvious?
  • Haggis
  • Mike O.
    *Ofgen.. I hate the energy companies more than banks already.
  • Energy M.
    Yes they always fail customers. Now get your finger out Ofcom and do something about it. We are overpaying for gas and electricity. Make these greedy parasites set prices at an acceptable level. We are sick and tired of your procastinating and doing nothing. They are taking the PISS!

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