Energy complaints rise by a whopping 224%

7 April 2014

energy bills Energy companies are just taking the piss now aren't they? Complaints about the UK's energy firms have rocketed to the highest level on record in the first three months of 2014, going up by 224% according  to the energy sector’s ombudsman.

Between January and March, there were 10,638 complaints. Compare that to the same period last year, where the figure was 3,277. Compare that to the small matter of there being 17,960 complaints in total in 2013, and it looks like we're going to see record levels of gripes from customers. Crucially, are the energy companies going to even care?

The main concerns for customers is that they're not receiving bills, angry about billing charges and unhappy with poor customer service.

This comes on the back of regulator Ofgem announcing that they would be referring the whole of the energy sector to the Competition and Markets Authority for an in-depth investigation.

The Chief Ombudsman Lewis Shand Smith said: "Consumer frustration and dissatisfaction is something that we hear about every day, and we welcome any attempts by Ofgem to make the energy market fairer."

"With energy complaints trebling in the first quarter of this year and problems relating to billing the greatest concern, increased transparency is something that should be addressed."

TOPICS:   Utilities   Complaints

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