Energy complaints down: Are the Big 6 learning?
The number of complaints about the UK's major energy suppliers fell by 4% in the final three months of 2011, according to some watchdog. This takes the average number of complaints to 83 in every 100,000 customers, Consumer Focus said.
Of course, it is worth pointing out that this fall comes after a staggering 26% increase in complaints across the Big 6 suppliers, but still, progress is progress is progress. A lot of work needs to be done though, namely, convincing us that they're not wholly ruthless swine.
Of the Big 6, complaints dropped for SSE, British Gas, Npower and EDF Energy with E.On recording a 7% rise and Scottish Power remaining unchanged.
Consumer Focus said that some progress was being made to deal with problems surrounding EDF's implementation of a new billing system and the subsequent difficulties that customers are having when trying to get through to the company on the phone.
"Any fall in complaints is clearly welcome but there are still many problems energy customers are experiencing which need to be resolved," said Audrey Gallacher, of Consumer Focus. "Giving consistently good customer service and tackling any problems which do arise effectively is key to rebuilding faith in the distrusted energy market."