E.On fined £3m after energy bulb cock up

10 July 2013

Ofgem want E.On to pay out £2.5m to vulnerable households and pay a further £500,000 in fines after they fibbed about how many ‘free’ energy saving bulbs they had sent out to customers.

eon energy bulb

E.On claimed they had sent out £3.4million free bulbs to households in 2010, to comply with the government’s short-lived Carbon Emissions Reduction Target (CERT). Under the scheme all energy companies were told to ship our free bulbs to every customer. But E.On couldn’t actually confirm the exact amount they sent, and nobody seemed to know why the same bulbs were being sold in Ireland, rather than given away.

Tony Cocker, chief executive for E.ON, was contrite. Cockup went onto apologise: "We're sorry that these mistakes were made in 2010 and Ofgem has received a board-level assurance that the necessary changes have been made. Our controls should have been stronger and our processes more robust.’

The good news is that all that lovely money is going to customers who are currently eligible for a Warm Homes Discount, and they’ll each receive £135 each. Which is a much brighter prospect than a shitty energy bulb.

TOPICS:   Utilities   Government

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