British Gas could save you £200... but they won't tell you how
Whether you swapped your utility accounts to British Gas just a month ago, or you're a loyal and long-standing customer, you could be paying up to £200 too much for your gas and electric. Didn't you hear? There's a cheaper supplier available! Their name? British Gas. Oh.
If you're a British Gas customer, take a moment to read this.
On September 30th, British Gas sent an email to customers explaining that those on the Click Energy 5 tariff would see gas prices rise by a staggering 42% and electricity by 21%. No big deal; every supplier's prices have gone up in recent months, right?
Here's the rub. On the same day, British Gas launched a new online tariff called Click Energy 6, which boasts discounts on duel fuel accounts of up to £200. That's great news, except if you're currently on Click Energy 5, you will not be automatically transferred to the new tariff - you'll have to apply online or make a call to customer services.
So why didn't you know about the new tariff? Seems British Gas didn't tell you. A call to the press office confirmed that customers were sent an email regarding increases to the Click Energy 5 tariff. We've read it - there's no mention of the new tariff at all.
The press office couldn't shed any light on the matter. In fact a spokesperson stated they "aren't made aware of the contents of customer communications." Ok, well maybe British Gas sent a letter with details about the new tariff? Nobody in the HUKD forums received it if they did, nor has anybody who contacted Bitterwallet about the matter. "We might have sent a letter", said the press office spokesperson, "but we tend to send most communications by email now." The spokesperson also confirmed that any letter would "probably" have the same information within it as the email, i.e. none whatsoever.
The only conclusion we can reach is that British Gas has not told customers about the new tariff. Not only does this mean that tens of thousands of customers don't know they need to change tariffs, but customers without internet access could never see a new tariff is available. The press office did explain that the tariff is visible on price comparison sites, but why would you look for something you don't know exists? And how would you find it without a PC?
If you've received an email or letter about the new Click Energy 6 tariff, please let us know and we'll be happy to put the record straight. Otherwise, check in with your neighbours, elderly relations or anyyone who doesn't have access to the internet; if they're a British Gas customer, they need to switch tariffs (online or by calling customer services) or switch suppliers.
Thanks to csiman
Click to see the email sent to customers