Are you missing out on compensation from your energy company?

11 January 2012

EnergyAs well you know, the hatred flung the way of Britain’s “big six” energy suppliers last year was huge. There were over four million complaints according to new research from Which!

And of those, 90% of grievances against power firms were not taken to the energy ombudsman, tens of thousands of complaints were left unresolved after eight weeks, which essentially means that customers could well be losing out on up to £4 million in compensation by not pursuing complaints.

Nearly half of consumers have had problems with their energy company in the past two years, with the majority of complaints focusing on billing mistakes, inaccurate meter readings and bills going AWOL.

However, most customers aren't lodging complaints (which you can do for free) with the energy ombudsman, Ofgem, if their energy company aren't satisfactorily correcting errors. If your energy company doesn't resolve an issue in eight weeks, you should be taking them to Ofgem. Why? Once there, the ombudsman upholds around 95% of customers complaints with seventy percent of these receive financial compensation.

Which? executive director Richard Lloyd said: “These findings reveal shockingly high levels of complaints and low levels of customer satisfaction in the energy industry, at a time when domestic bills have gone through the roof. Ofgem, the regulator, should publish the truth about the full level of complaints in this essential service. Energy suppliers should be held publicly accountable, on a regular basis, for putting right the problems their customers are reporting.

“It is a sign of the level of frustration with this industry that so many people have a problem but don’t complain, even when they could be missing out on compensation. It is important that dissatisfied customers complain directly to their supplier first. But if your supplier doesn’t sort the problem out, it’s worth contacting the energy ombudsman. The vast majority of complaints it receives are upheld, with an average compensation payout of £125.”

TOPICS:   Utilities   Complaints   Motoring


  • Avon B.
    I thought it was "Which!"
  • Mike H.
    Nah, it's Which? as it's a question, but the dot above the '?' have no fucking idea why.
  • food m.
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