Are npower living in fear of ageing men with calculators?
Back in February, we ran a story about Robert Bramwell, the retired art teacher who had noticed something awry on his bill from npower and wound up taking them to Ofgem, whoever they are. Anyway, they concluded that Mr. Bramwell, along with countless others, had been overcharged by the annoying energy giants and ordered npower to pay £1.2 million in compensation.
Now, hilariously, npower’s antics have been exposed by another gentleman of late-middle age. This one is Mr. Kim Stephenson of Warfield, Berkshire and he could have unlocked the door leading into a bejewelled hallway of compensation for another angry horde of npower customers.
When he signed up to receive fresh electricity from the supplier, Mr. Kim Stephenson was told that his monthly payment would be around £30, but once he had become a fully-fledged member of the npower gang, with the badge and the sun visor and the window sticker and everything, his monthly payment had mysteriously risen to £44.
Mr. Kim Stephenson probed further into this discrepancy, only to find that npower had been using an estimated figure based on an 18-month period – one that crucially included two winters and only one summer. In essence, they had given themselves the (n)power to start overcharging Mr. Kim Stephenson and store away his money in their bank account like greedy squirrels stuffing nuts into the cheeks, high interest-earning nuts.
If they are doing that with all of their customers, it has been calculated that npower could be trousering as much as £15 million a year solely in interest from overcharging. Nice work if you can get it.
Finding dealing with npower about as tricky as trying to writhe the nuts out of the aforementioned squirrel’s gob, Mr. Kim Stephenson eventually took the company to court, where they failed to defend their position and he won by default. They then failed to pay back the money that had legally been awarded to him and Mr. Kim Stephenson was forced to secure a warrant of execution against them, at which point they finally coughed the cash.
If you’re an npower victim customer and still have all of your correspondence from them, it’s probably worth looking through it to see if you’ve fallen victim to this particular mathematical quirk. There’s more information at the website of The Times, from where we copied and pasted this entire article.