Are British Gas ripping customers off?

27 August 2015

British Gas guide Ôjargon free' British Gas are expected to reduce the bills of customers, to the tune of around £35 a year for the average household.

While that seems like good news, there's criticisms that the energy supplier isn't doing enough for customers and that the drop should've been more substantial, considering the size of the decrease in the amount British Gas pay for their gas.

Comparison website uSwitch is particularly unhappy, and has accused British Gas of "short-changing" everyone.

"British Gas is the biggest energy supplier so they should really be market leading, setting the trend for the others to follow suit,” Ann Robinson, uSwitch’s consumer policy director, said. “Although the price cut is welcome, I wanted [British Gas] to do far more and almost shame the other companies into taking action. But instead we get a price cut that is far smaller than it should be. It short-changes their customers and lets the other suppliers off the hook."

"I want all of the suppliers to give customers a decent price cut to reflect what has happened to wholesale prices. We have seen these prices falling; they are at a really low level. And we are not talking about months – it has been well over a year now."

"The reason suppliers give for not cutting prices more is that they buy their stock in advance, and thus was purchased at a pricier level, but that excuse no longer holds water. Now is the time for big suppliers to treat customers fairly."

British Gas sent a spokesperson out to defend the company. They said: “We’re cutting our gas prices by 5% for almost 7 million customers, taking £35 off the average annual bill. This is the second time we have cut prices in six months – that’s a total saving of more than £72 over the next year."

"We always cut our prices by as much as we can, as soon as we can, when we see a reduction in our own costs, and we were keen to do this ahead of next winter. There are many moving parts to the bill, some have gone up, others have come down but in the round we felt able to cut gas prices by 5%."

TOPICS:   Utilities   Motoring

1 comment

  • NotWhoYouThinkIAm
    BG will do anything and everything to get money out of you; when I tried to get my supply capped off, they strung the process out for over 6 months and made me pay for every single day!!

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