Affected by the Vodafone price increase?
Hola amigos. It is I, Len Dastard, retired (and imaginary) Mexican lucha libre turned full time litigation executive. I have just spent two week on the streets of Tijuana helping the Policía Federal keep things in order. Now, I return, and I have been greeted with some rather unsavoury consumer news...
News has reached us this week at BW HQ that Vodafone are going to be increasing some of their mobile tariff charges. However, they also say that they are going to be reducing the price of calls to "08" numbers. It might disappoint many of you out there looking for a way out of your contract but it might all be above board and legal.
Before delving in to the T&Cs you need to know what the increase is and exactly how it will affect you. You will need to consider the Terms of your individual contract with Vodafone. However, looking at the Terms on their own website, they stipulate:
7. Changing charges and terms
a) We may occasionally change or introduce new charges. If we believe any change in our charges will not disadvantage you, we may include it without telling you. However, if we increase our charges, we’ll give you at least 14 days' notice.
Now, you need to consider their Terms in greater detail. The following is an excerpt taken from their Terms and in particular deals with cancelling your agreement when there are price increases:
11. Ending this agreement
a) Either you or us may end this agreement by giving the other 30 days’ notice in writing. Your notice must include your mobile number and the signature or appropriate security details of the account holder. You must pay the charges during the notice period.
b) You may end this agreement by writing to us if:
- we tell you that there will be an increase in the line-rental charge by more than the increase in the retail price index (worked out as a percentage) since the last line-rental increase and you write to us before the increase applies;
- we increase your charges in the UK which have the effect of increasing your total charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies; or
- we change this agreement to your significant disadvantage including changing or withdrawing services (we will tell you if this is the case) and you write to us within one month of us telling you about the change. This does not apply if the change or withdrawal relates to services which you can cancel without us ending this agreement.
So, it seems that the all important figure is a 10% increase of your bill based on your previous month's usage. You can check their increases here.
If you are convinced that this price increase will affect your bill over 10%, you should write to Vodafone before 11th October 2011 at this address:
Vodafone Customer Care
I cannot stress enough how important it is that you are convinced that this increase affects you to the extent that their terms allow you to cancel. Communication providers tend not to think twice about suing customers for balances on unpaid mobile phone contracts. If they let people cancel without adequate reason and not follow it up, they will see many of their customers following suit. Therefore, be entirely convinced that you are able to cancel your contract without penalty and possibly get their unequivocal confirmation that that is definitely the case.
Affected by this increase above 10% or not sure and you would like us to look in to this for you? Get in contact with us - [email protected]