Utilities

The latest news and tips on those monthlies

SSE ditch free number - how to ring them, or anyone, for free

SSE may have dropped their prices, but they'll be trying claw money back in other ways, like scrapping the free phone number customers can call them on. The energy company have stopped using the 0800 number, and instead, fired up the 0345 numbers, which will cost you (up to) 9p a minute from a line land,…

Is Spark Energy the worst energy supplier ever?

Sometimes, businesses are so bad it is almost literally beyond belief, and smaller energy supplier Spark Energy has now been fined by Ofgem for falling squarely in that category. The crime? On top of sky-high charges and inaccurate billing systems, Spark Energy simply ignored customers’ requests to leave the supplier and just continued to bill…

Water companies the latest to be outed for sending bogus debt collection letters

It seems no-one is safe from scam debt collection agencies. Hot on the heels of banks, energy companies and payday lenders, the latest industry group to admit inventing ominous debt chasers is the water companies, with more than half the UK's water suppliers copping to the practice.. Twelve of the UK's largest water suppliers told…

Smart meters are so smart. Unless you live in a flat

Perhaps you’ve got more pressing things on your mind, like wondering how you’re going to pay your utility bills this winter. But if you cast your mind back to a few years ago when everyone got excited about installing Smart Meters, you might remember that Ofgem wanted them rolled out across the board so you…

The disgusting two-tier 'service' provided by United Utilities

Avid Bitterwallet reader David Littlewood is also an avid fan of the cool refreshing water that spews out of his taps with the help of United Utilities, but he’s a little bit less than happy with the fairness of their service. As you’ll see from the bill he forwarded to us, the United Utilities water…