Utilities

The latest news and tips on those monthlies

E.On pays £3.1m compensation

Energy vendors, E.On, are forking out a whopping £3.1 million in compensation after they routinely missed appointments with customers. They'll be giving £1.9 million to energy charities, and then doling out £1.2 million in compensation to affected customers. E.On have written to the people in question, and said sorry as well as informing them of…

Spike in water company complaints

There's a proposed rejigging of the way water companies work, and about time too, as almost half of the firms that provide us with water saw a rise in complaints in 2015/16. The Consumer Council for Water (CCWater) have said some of the spikes in complaints are 'alarming', and released figures while asking four water…

Ofwat to overhaul water market

Regulator Ofwat has said that they want to reform the water market in England, so that there's more competition. Presumably, they would like to see more competition to pave the way for lower prices, and better service for all. At the moment, households don't have any choice when it comes to their water supply, and…

£900 million energy company rip-off

We've long spoken about the incredibly dubious behaviour being conducted by energy companies, and one of them is how businesses are signing-up new customers on cheap tariffs, before switching them to more expensive ones. There's more research that has been recently revealed, which says that energy firms are pocketing somewhere in the region of £900…

Ofgem probe SSE pre-pay meters

Energy watchdog, Ofgem, have launched an investigation into SSE's pre-payment meter processes. Why? Well, they're looking into concerns that have arisen over the energy company's approach to switching customers to their pre-payment tariffs. In particular, Ofgem are looking at the impact of SSE's processes regarding people who are in a vulnerable situation, and whether the…

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British Gas profits fall

British Gas profits fall

British Gas have seen their profits fall by 7% in the first half of the year, thanks in part to almost 400,000 customers switching energy suppliers. As previously reported, people are looking more toward independent energy suppliers, rather than going with the big guns. Centrica, the owner of British Gas, said that their UK home…

Openreach to be split within BT

Ofcom have made their announcement about BT and the mess surrounding Openreach. They have said that Openreach must split within BT Group, in a bid to get things moving quickly and better for everyone, including BT's rivals. There were calls to have the broadband wing split entirely from BT, but the request for a partial…

BT offer partial split to regulators

The chairman of BT, Sir Mike Rake, doesn't want to see BT and Openreach being split up by authorities. So, in an attempt to stop this from happening, he's had an idea. BT have suggested that they could set up an independent board and chairman to run Openreach, in a bid to appease BT's rivals…

BT Broadband suffers more outages

BT went down, frustrating a number of customers the other day. Things didn't get sorted, which meant there was a second day of patchy service. The telco says that this issue, which was the result of a power issue, has now been fixed. BT said: "We apologise to those BT customers who had problems connecting…

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SSE still losing customers

SSE still losing customers

Energy bigwigs, SSE, are still losing customers. They've shed another 50,000 accounts in the three months to June. Looks like people are finally cottoning onto the fact that there's deals to be had elsewhere, if you're unhappy with your big provider. More and more people are signing up with smaller companies, and SSE are feeling…

Switching sites shouldn't hide deals say MPs

Remember the CMA saying that switching and comparison sites should be able to 'hide' deals? They argued that this would somehow promote competition, despite the fact everything points to the contrary. Well, MPs have disagreed with the watchdog, saying that price comparison websites hiding energy deals that don't earn them commission should be rejected. The…

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BT Broadband hit by fault

BT Broadband hit by fault

If you're a BT customer, and you've found that your broadband has been sluggish and glitchy all morning, you're not alone. The telco behemoth has said that some of their customers have been experiencing problems with broadband and telephone services. BT tweeted: "Sorry, we're aware of a problem & working to fix ASAP." In addition…

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BT warned of Openreach split

BT warned of Openreach split

BT have been chided by MPs, saying that they've got to sort themselves out or have Openreach taken off them. They've been told that they need to "invest significantly" in Openreach, as it is responsible for swathes of the UK's broadband roll-out. And the service offered by Openreach was also criticised. The Culture Media and…

Energy firms ditch cheapest deals

Whether or not you voted to remain or leave, fact is, the immediate fallout has been a mess, and the markets are up-and-down like a teenager's mood. Thanks to an uncertain market and the wobbling value of the sterling, big businesses don't quite know what to do, so they're doing what they do best -…

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UK will have gas over winter

UK will have gas over winter

We automatically assumed Britain would have enough gas over the winter, so we weren't worried. That was, until a new report came out which said that 'everything is going to be fine'. We didn't think otherwise, until you put the element of doubt in our heads! Anyway, National Grid said spare capacity for the winter…