TalkTalk come top of the rubbish heap in new poll
It takes a special kind of effort for almost a quarter of your customers to be dissatisfied with your level of service, so it’s hats off to TalkTalk, who have been awarded that dubious honour in a poll of landline and broadband consumers.
Ofcom sidled up to 11,000 people and asked them how they felt about their service providers and 24% of TalkTalk’s landline victims said they were unhappy, while 23% of its broadband customers also had something to grumble about.
Respondents were asked to rate their most recent customer service experience, giving scores for how easy it was to contact customer services and the speeds with which they were dealt with, as well as satisfaction with the advice they were given and the person who dealt with them.
Top dogs for landline customers were BSkyB with two thirds of customers admitting to being satisfied while Orange somehow came out on top of the broadband providers – they scored a 76% satisfaction rate which suggests that they’re upping their game considerably, given that they’ve been widely regarded as being sodding awful in the past. In the mobile phone category, T-Mobile were top of the pile with 72% of their customers satisfied and only 9% dissatisfied.
For TalkTalk, the news comes hot on the heels of Ofcom revealing that it was the most complained about landline and broadband provider between October 2010 and February 2011. Most of the complaints were related to the fact that the company are bringing the good name of the moody 1980s pop Talk Talk into disrepute.
One of the facts in this story has been made up. See if you can spot it.