BT to bring call centres back to the UK
BT have long been chided for having their call centres overseas. As such, they've been going on a charm offensive with everyone by bringing them back to the shores of the UK.
The Reg report that all support for BT's business broadband customers should be back in the UK by next May.
Of course, BT isn't promising to bring all their support functions back to the UK, but it is aiming to bring back as many as 2,750 jobs back to Britain.
A BT spokesperson said:
"BT will continue to focus on meeting our customer needs with a balanced resourcing policy. This has meant we have less of a reliance on India than we once did but continue to deliver Technical Help and some specialist services from India.
"Our primary goal remains delivery of No1 for Customer Services whether from UK or India."
Over in India, this will be further bad news as their call centre market has been feeling the heat from cheaper competitors in Africa and Asia.
Still, all this is nothing compared to those utterly, utterly dismal advertisements that feature Kris Marshall are they? Why don't they offshore him? Preferably with some concrete boots in the middle of some particularly turbulent ocean with man-eating things swimming around in it.