Your help required - will new T-Mobile call charges affect you?
[UPDATE 16/9 - we've now published a full guide to help you cancel your T-Mobile contract. You'll find it here.]
As expected, other mobile providers are stepping up to make significant changes to their call charges. After Orange and Virgin Mobile, Bitterwallet reader Nirave has been in touch to tell us the news that T-Mobile are planning significant changes to their roaming charges.
This article at Mobile Magazine states that T-Mobile "sent text messages out to its customers to inform of the changes, which will affect all PAYG, contract and some business customers". However, the article states the service provider is "increasing charges for calls made and received outside the EU" which would presumably affect UK customers, but also that T-Mobile are "increasing roaming charges for all customers outside the EU" which might suggest the changes wouldn't affect UK customers. Regardless, the increases will see roaming charges almost double in some cases, and are due to come into effect from 26th October. If these changes are applicable to UK customers, it may be the case that they prove detrimental and so provide justification for cancelling a contract.
If this is something you'd like us to look into, we'll need a little help from you, the dear reader. We're contacting Mobile Magazine to determine the details of the changes; in the meantime, let us know if you've received a text from T-Mobile - if so, what did it say? And if you are a T-Mobile customer, is there a direct link to your terms of service online? We've picked apart the T-Mobile site but are struggling to find any. You can contact us through the comments below or by emailing [email protected]