Your guide to delayed train compensation...

12 September 2012

mucky-train-copy Here’s one that we’ve covered before in the past, but it’s always worth a reminder – if you’re on a train that’s delayed, sometimes by as little as half an hour, you could be entitled to compensation.

In this golden age of deregulation, each of the train companies has their own compensation policy but helpfully, all the links to all the info you’ll need from MOST of them can be found in one place – the London Travel Watch site. Obviously it isn’t a definitive nationwide list as some train companies don’t run services to London, but hey, it’s better than nothing.

Taken from the site itself, here’s your guide to what you could be entitled to if your journey is delayed. Thanks to HotUKDeals member thomasmillbrow for posting it over there.

• c2c Single, return and weekly ticket holders receive 100% refund after an hour, receiving a rail voucher. Season ticket holders recieve 5% or 7% discount on the cost or renewing their season ticket if c2c's punctuality is less that 87.5% MAA* or reliability less than 98% MAA*

• Chiltern 50% refund after half an hour, 100% refund after an hour. Season ticket holders can also claim 5% discount for punctuality less than 90% MAA* or reliability less than 99% MAA*. Refunds given in rail vouchers and renewal discounts.

• Cross Country 50% refund after half an hour, 100% refund after an hour. Refunds given in rail vouchers.

• DLR 100% refund after 15 minutes for delays within operators' control. Refunds given in vouchers.

• East Coast 50% refund after half an hour, 100% refund after an hour. Refunds given in rail vouchers.

• East Midlands 50% refund after half an hour, 100% refund after an hour. Refunds given in rail vouchers.

• Eurostar Complimentary journey, 50% discount of future journey or 25% cash refund after an hour. Refunds given in rail vouchers or cash.

• First Capital Connect 50% refund after half an hour, 100% refund after an hour. Refunds given in rail vouchers.

• First Great Western Single, return and weekly tickets: 50% after an hour, or 50% after half an hour on local Thames Valley services. Season tickets: 5% discount for punctuality less than 88% MAA* or reliability less than 98.2% MAA* (long distance) or punctuality less than 89% MAA* or reliability less than 98% MAA* (local Thames Valley). Refunds given in rail vouchers or renewal discount.

• Gatwick Express 50% refund after half an hour, 100% refund after an hour. Refunds given in rail vouchers.

• Grand Central 25% refund after an hour, 50% refund after two hours. Refunds given in rail vouchers.

• Heathrow Express 100% refund after 15 minutes. Refunds given in cash.

• Hull Trains 50% refund after half an hour, 100% refund after an hour. Refunds given in rail vouchers.

• London Underground 100% refund after 15 minutes for delays within the operators' control. Refunds given in vouchers.

• National Express East Anglia 50% refund after half an hour, 100% refund after an hour. Refunds given in vouchers.

• South West Trains Single, return or weekly tickets: 100% refund after one hour. Season tickets: 5% discount for punctuality less than 89.5% MAA* on local routes or 86.5% MAA* on mainline routes or reliability less than 98% MAA*. Refunds are given in rail vouchers or renewal discounts.

• Southeastern 50% refund after half an hour, 100% refund after an hour. Refunds given in rail vouchers.

• Southern 50% refund after half an hour, 100% refund after an hour. Refunds given in rail vouchers.

• Stansted Express 50% refund after half an hour, 100% refund after an hour. Refunds given in rail vouchers.

Virgin Single, return and weekly tickets: 50% refund after an hour, 100% refund after two hours. Season tickets: 5% discount for punctuality less than 87% MAA* or reliability less than 98% MAA* Refunds given in rail vouchers or renewal discount.

TOPICS:   Travel   How To Guides

4 comments

  • captain c.
    I dont know if they still do, but Eurostar used to let you out of the carpark for free if the train was delayed.
  • Delenn
    Surely National Express East Anglia ceased to exist some time ago. Greater Anglia is the new franchise holder.
  • Wayne
    London Underground refund is a joke, I use an Oyster Card for all of my London journeys, so when the last train from Shepherds Bush was cancelled at the last minute (no replacement buses) I had to get a taxi at the cost £45. I claimed for a refund, they sent me a voucher for about £1.50, these can't be used with an Oyster Card, so to use it I have to pay full price using cash, which is more expensive than using my Oyster Card. Thanks for nothing. Bob Crow I blame you.
  • Comecon
    And what about Northern and First Transpennine - you know, the ones that cover the NORTH of England?!

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