Why you can't afford to have a heart attack with Ryanair
Let's crack off Monday morning with some good news. After all, a new week means a fresh start, the opportunity to shed our pre-conceptions and move forw- no, hang on. It's a story about Ryanair. Sorry, our mistake.
During a recent scheduled flight from Marseille to Edinburgh, a passenger in his fifties took ill and fell unconscious. The call went out across the plane for doctors, and two passengers responded; the man was so ill, the doctors believed he may have been suffering a heart attack.
Eventually he came round, and the doctors suggested he rest and take some refreshment, so the Ryanair cabin staff gave the man a cup of tea and a pack of biscuits.
And then charged his wife for them.
According to the Sunday Herald, the doctors had asked if there was a defibrillator on board (there wasn't) and asked for blankets (there weren't any) - these are optional on flights, so Ryanair seemingly chooses to fly without them. Other passengers had to volunteer their own coats to keep the man warm.
When passengers choose to accept this level of service, by flying budget airlines and being subject to basic service and ancillary charges - that's very different to an airline treating passengers without a crumb of compassion or humility. There really is such a thing as bad publicity, and this is it. You've only got to hope that somehow the reporting of this story got muddled up - otherwise it paints Ryanair as the heartless bastards they're often depicted as.
[Sunday Herald] via avid Bitterwallet reader Alan