Virgin Atlantic unaware of Pakistan floods
So there’s been these big floods in Pakistan lately but it seems that Virgin Atlantic customer service staff weren’t made aware of it for whatever reason. At least that’s according to one of their passengers who was hampered in her attempts to get out of the country as the flood waters did their worst.
In a nutshell, Virgin said they had no knowledge of the floods and told the customer that she’d have to fork out an extra $933 in order to get home.
Her full story is too lengthy for us to shamelessly copy and paste here but it’s all to be found over at The Consumerist. It’s worth a look, containing as it does phrases such as “four of the most terrifying days of my life”, “six landslides and three broken bridges between me and Islamabad”, and “I'd been airlifted out of a literal flood area by a Pakistani military cargo plane.”