Travel advice if you're going to Calais

23 July 2015

eurostar_channel_tunnelAre you going to, or through, Calais? Well, things have been a bit tricky down there, thanks to a spate of protests.

The possibility of more disruption to cross-Channel services, thanks to industrial action, is likely, so we're going to compile all the information you need, should you get caught up in it, or would like to prepare yourself if you're travelling to France.

Firstly, you should get in touch with your travel operator and see what they say about any journeys you've booked. The same goes for those travelling across the channel from Dover/Folkestone to the Port of Calais.

Should you require an exchange for your travel tickets, contact your operator. Visit the ABTA site if you want to brush up on your rights first.

If you're planning on an alternative route, you might want to look at this map, which shows you other ways into France.

Are you already in France and need some emergency assistance? The French emergency services are contacted by dialling 112. If you'd prefer to deal with the British Embassy, call 00 33 (0)1 44 51 31 00.

Here are the contacts for some of the cross-channel operators.

P&O Ferries: +44 (0) 800 13 0030

Eurotunnel:[email protected]+44 (0) 8444 63 0000 (24 hour pre-recorded travel information), +44 (0) 8443 35 35 35, +33 (0) 810 63 03 04

Brittany Ferries:[email protected]+44 (0) 1752 648 637

Condor Ferries:[email protected]_Travel_News +44 (0) 1202 207 216, St Malo +44 (0) 825 165 463, Cherbourg +33 (0) 233 88 44 88

Stena:[email protected]+44 (0) 8447 70 70 70

TOPICS:   Travel

1 comment

  • Ian
    The publication of an 0844 number by Eurotunnel and Stena must, since 1 July 2015, be accompanied by a declaration of the Service Charge that will apply to these calls along with a note that the caller's landline or mobile provider will add their Access Charge. Usage of an 0844 number for any post sales communication is a clear and flagrant breach of Regulation 41 of the Consumer Contracts Regulations 2013 which came into force on 13 June 2014. To comply, the number must start 01, 02, 03 or 080. Regulation 41(2) gives callers the right to a refund of any call costs incurred over and above whatever the equivalent call to an 01, 02 or 03 number would have cost. Breaches of the regulation can also be reported to Trading Standards via the Citizen's Advice national Consumer Helpline on 0345 404 0506.

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