Train dissatisfaction shocker – survey says yes

18 February 2013

In news that will come as no surprise to anyone who has ever been on a train, more than half of UK train companies have a customer satisfaction score of 50% or lower.

According to consumer group Which? only 22% of the 7,500 passengers in its survey thought their service was improving. And despite almost being canned last year, the most popular rail company was Virgin Trains with 67% satisfaction.

But last month a larger survey by Passenger Focus put the number of SATISFIED rail passengers at a record high of 85%. Thoughts, opinion makers?

Predictably RMT leader Bob Crow called the private rail companies ‘basket cases’ and said was high time private rail companies were booted off the railways to make way for publicly owned trains serving bloody good British publicly owned sandwiches.

Shadow transport secretary Maria “Bald” Eagle added: "While taxpayers continue to fund the rail industry to the tune of £3.5bn every year, rail companies must do better and the government needs to hold them to account on behalf of passengers and taxpayers."

But wait a minute - are we actually satisfied or not? Are we just making stuff up in surveys while drinking weak train coffee and wishing for death? And why am I stranded at Carlisle station at midnight?

TOPICS:   Travel   UK News

5 comments

  • aScottishBloke
    Lucy Sweet? Are you sure you're not the HUKD site manager in disguise?
  • Joey J.
    Can we have more stories about cats?
  • shiftynifty
    But last month a larger survey by Passenger Focus put the number of SATISFIED rail passengers at a record high of 85%. Thoughts, opinion makers? Passenger Focus is a quango funded by the Department of Transport...(you see where I`m going with this) who claim train companies hold no influence... however nthony Smith’s salary as chief executive of Passenger Focus has risen from £95,000 in 2008 to £122,000 last year. Despite claiming to be independent, the bulk of Passenger Focus’s £6.4million budget last year came from Ms Greening’s department... Mr Smith denied being influenced by the Department for Transport. ‘At no time during our sponsorship by DfT have they ever tried to control what we do or say,’ he told Metro. So that's all right then.
  • Mr M.
    The trouble with all these surveys are the questions are loaded to get you to say the answer they want to hear.
  • chewbacca
    No, the trouble with these surveys - this one in particular - is that they surveyed commuters. Yes, the people that spend upwards of 7% of their salary on rail travel. The trains could be 25 coaches long with seats for all, breakfast rolls and free coffee all included, the moaning cunts would still not be happy. Had they surveyed leisure travellers, the story would have been different. Familiarity breeds contempt, boys and girls.

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