Train dissatisfaction shocker – survey says yes
According to consumer group Which? only 22% of the 7,500 passengers in its survey thought their service was improving. And despite almost being canned last year, the most popular rail company was Virgin Trains with 67% satisfaction.
But last month a larger survey by Passenger Focus put the number of SATISFIED rail passengers at a record high of 85%. Thoughts, opinion makers?
Predictably RMT leader Bob Crow called the private rail companies ‘basket cases’ and said was high time private rail companies were booted off the railways to make way for publicly owned trains serving bloody good British publicly owned sandwiches.
Shadow transport secretary Maria “Bald” Eagle added: "While taxpayers continue to fund the rail industry to the tune of £3.5bn every year, rail companies must do better and the government needs to hold them to account on behalf of passengers and taxpayers."
But wait a minute - are we actually satisfied or not? Are we just making stuff up in surveys while drinking weak train coffee and wishing for death? And why am I stranded at Carlisle station at midnight?