Train delayed? See if you can get a refund.

27 December 2011

A train, yesterday.

It’s that time of year when scores of us are hurtling around the country, visiting family members before quickly realising that we’ve got nothing to say to them and remembering why we moved away in the first place.

All of which means that you might well have been forced to go on a train to get from A to B and back again, and with trains being known for being a load of rubbish from time to time, chances are you might have had a delay. But what you might not know is that you could be entitled to a refund.

Our great mates at Which! have got a very handy online ‘tool’ that could help you find out if you’re entitled to a part or full refund after your tortuous train ride, and it should even link to the website of the train company in question where you can learn how to put your refund claim together.

There you go – don’t say we never help you.

TOPICS:   Travel   How To Guides


  • Bill H.
    My train was 38 seconds late and the conducter gave me a refund, his watch, and let me kick the train in the face. Bargain!
  • The B.
    Refund? You're having a laugh, the train that I catch every morning is at least 10 minutes late every day, from the first stop to the last stop the journey time is 55 minutes but the train has to be delayed by an hour before you can claim any money back. Of course that doesn't count if you buy a weekly/monthly/annual ticket, in that case more than 10% of trains across the entire network has to be an hour late during the ticket period.
  • callum
    Well 10 minutes is hardly a major issue is it. This compensation is designed for major delays (hence the one hour rule), not because of a little inconvenience. You don't also moan about how expensive they are do you? Most people seem to - so they expect a better service, at a cheaper price, and with no job cuts. Come up with a plan on how that's remotely feasible and I'm sure they'd love to take you up on it.
  • Ben
    Hey Callum you clever boy, 10 minutes late is a major issue when it is every single fucking day and you're trying to get to work and the earlier train is a whole hour earlier. In my case, the delay is caused by the train company coupling up two separate trains to save money, one of which is never, and I mean absolutely never, on time. I wouldn't give a shit if it was a one off trip to the shops. And I do moan about the cost, because I know that ticket collectors are paid over £27,000 a year. They could save money by not employing them.
  • Rawhide
    Hey Callum. Welcome to the real world. My journey into work on the road takes me less than 30 minutes if I don't do it in rush hour, and up to double that when I do. Should I whine and look for someone to blame and try to squeeze some money out of? Or should I factor that into my journey time? Get up earlier!
  • Loafer1946
    East Coast trains delayed for more than an 60mins on a single ticket and you get a full refund, less than 60mins 505, form is on-line.
  • RussBowes
    Hey Callum What if you've got 7 minutes to make your connection to another train? One which runs on a half-hourly service? And your incoming service is 10 minutes late? Those 10 minutes end up costing you the best part of 3/4 of a hour. And if you're on your way to work, I'd say you were royally screwed.
  • Kevin
    Russ, you get an earlier train. Don't want that? Don't have a job/live in a place that requires you to make changes to get to/from home/work. You make your choices and have to take the consequences. It is something we all have to do.
  • The B.
    I'd get an earlier train (30 minutes earlier) but they pulled it 2 years ago so it's now 70 minutes earlier or fuck all. I tend to check if it's cancelled every morning (about once every 2 weeks) before I leave and catch a bus to a station on a different line and go in that way, it almost works out quicker apart from the tube journey.
  • Ben
    Do people really think it is better for everyone to get an earlier train, which might be over an hour earlier, or get a job closer to home, which might not exist, than to expect train companies to offer a decent service? Most of these companies get very generous subsidies from the taxpayer, this plus the ridiculous ticket fares means I feel entitled to moan about shit service rather than extending my working week by 5 hours or more by catching the earlier train each day. Ffs, instead of bending over and taking it dry with a grin on your face, demand more of these private companies that we depend on and don't have the freedom to take our custom elsewhere.
  • Russbowes
    @Kevin I tried getting the earlier train to get round this. It was cancelled. If one takes this to its logical extreme, one would end up catching the first scheduled train of the day at Stupid O'Clock "just in case". I don't think its beyond reasonable expectation for a train to arrive less than seven minutes late on a regular basis, do you? Or maybe you drive to work and don't have to put up with the delayed cattletrucks that Southeastern Trains call "a service".

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