The online chat that will guide you through your holiday booking
Thomas Cook claim they’re going to enhance the whole tricky online holiday-booking experience with the introduction of live advice from their customer service agents while you’re booking your break.
They say the web chat feature will be triggered if a customer receives an error message or has been stuck on a particular results page for a long period of time. An invitation to chat with a customer service agent will then appear on the screen with the transcript later emailed to the customer for reference.
Sounds fair enough, but we want to see the service expanded before we start clapping excitedly at Thomas Cook. We want to holiday while wearing headsets with cameras in them so we can consult the travel agent at any time, day or night. With questions like…
How genuine is this Rolex that the big man on the beach is trying to sell to me?
This girl I’m buying Pina Coladas for even though only one side of her face seems to be working – what’s the deal with that then?
I’ve been throwing up for eleven straight hours now – when will it stop?
I’m drinking free Sangria at a timeshare presentation. It all seems like a fantastic deal – I should sign the papers shouldn’t I?
I’m languishing in a Cypriot jail because I threw a pool cue at the barman. My flight is in 14 hours - can you ring the British consul and get me out?
Bring us THAT level of service so-called Thomas Cook and you can have a highly sought after Bitterwallet gold sash.