Thanks Paperchase, for ignoring my complaint but spamming anyway

22 October 2010

Remember? Do you? Yes, you do? Good. You remember when we made an example of Paperchase for creating an artificially similar representation of another artist's work? Yes? Good. Here's avid Bitterwallet reader's Ben take on it all:

During the initial revealing of that story, I filled in a webform on Paperchase's website to complain. I have only ever contacted them once, using that webform - the only way they would allow communication with them at the time - and only ever to register my dissatisfaction. They handled that episode horribly and I said that I wouldn't shop from them again. Even after their public apology,

I didn't think to purchase from them again.

I never received a reply.

Eight months later, what I did receive this afternoon was the marketing email below:

Bitterwallet - PaperchaseWhat the service providers have done to Ben is (and tens of thousands of others, perhaps) is take their email addresses, ignore their complaints, and instead added them to their marketing list to try and sell more shit to. Props!

TOPICS:   Travel   Advertising

13 comments

  • PokeHerPete
    Thanks for alerting me on the 3 for 2 offer, Paperchase stuff is pretty cool.
  • That s.
    Yeah @PokeHerPete you can send out all those Christmas cards to your non-existent friends
  • PokeHerPete
    I bet I have more friends than you have cows.
  • Willy-wonka
    "take ob it all"... meerkat crimbo cards, what will they think of next?
  • darkspark88
    Don't all firms do this? Whenever I click the unsubscribe link in an email, I'm convinced they sell on my details to another spammy marketing company...
  • PaulH
    I've got 100 cows...
  • IfYouCopyMyNameYouAreGayIsGayIsGay
    i have exactly as many friends as i have cows blimey!!
  • The B.
    It's utterly pointless but... use the form again asking them a) for an explanation b) to unsubscribe you You'll undoubtedly hear nothing back and will undoubtedly receive more mail, at this point escalate it to the office of the information commissioner http://www.ico.gov.uk/complaints/data_protection.aspx. Frankly the IOC are utterly useless and are one of those marvellous Quangos that Labour set up to employ their unemployable mates but you never know, one day they might actually prosecute someone.
  • weezil
    The single instance of being spammed like this already creates cause to raise an ICO compliant. Even if it only causes them annoyance by having to deal with it - it is worth having a go. If more people kicked off about spam then these companies might start to wonder if it is worth the time and staffing costs to deal with the ICO time and time again. It took OFCOM a long time to sort out the migration stuff but the continual stream of complaints forced them to act in the end, the ICO might need the same "encouragement" to go to Govt and ask for legislation to kick spamming companies into line.
  • The B.
    Weezil, Have you ever had to deal with the ICO? I've complained to them on 3 separate occasions about spam, sent them all conversations between myself and the company involved (rather one sided as the companies simply ignored me) and despite having chased every instance I've never even heard back from them at all, my perception is that they are to all intents and purposes a civil service black hole, there simply to have money thrown at it. Bizarrely, the MPS and TPS couldn't be more helpful, but I think they're a stand alone organisation rather than part of the civil slackness.
  • tin
    You may have 100 cows, but I have the cow that you want.
  • Nobby
    I think they should do a funeral card with meerkats. Maybe a meerkat laying in a coffin. A funny card like that would make the bereaved receiver cheer up quicker.
  • evil r.
    IM ON A HORSE!

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