South-east train passengers are most unhappy
Why? Well, the main issues are poor value for money, overcrowding, and shabby trains, according to those who were polled.
Performing worst were Southeastern, Thameslink and Great Northern, with a crappy overall satisfaction score of 46%. It isn't much better for those who use Abellio Greater Anglia, who scored 47%. They were followed by Southern on 48% and Arriva Trains Wales on 49%.
Of course, this backs up figures from the Office of Rail and Road, who showed that Govia Thameslink Railway (GTR) (they're the people who are responsible for Thameslink and Great Northern, Southern and Gatwick Express services) had the most cancellations and delays, caused by a lack of staff between 1 April 2013 and 12 December of 2015. There were a whopping 62,000 incidents from this shower!
So, who is best? Well, Grand Central topped the charts according to Which!!! They bagged a score of 79%, getting five stars out of five for cleanliness of trains, available seats, punctuality, reliability, and value for money. In second place were Hull Trains, with a great score of 73%.
Richard Lloyd, head honcho at Which!!! said: "Our report shows that commuters are getting a raw deal from their train operator. Whether it’s dirty facilities on the train, overcrowding or delayed trains, it is clear operators need to up their game. Rail operators need to do much more to treat their customers fairly, providing better information and access to compensation when passengers are delayed."
A GTR spokesman said: “We know that passenger satisfaction is strongly linked to punctuality and together with our partners, Network Rail, we are working hard to improve performance by reducing the delays within our control."
"However, there is no quick fix for the constraints that the rebuilding of London Bridge has put on our busy network, which means any incident quickly results in a domino effect on other services. We will however continue to do everything within our power to provide our passengers with a better service, including providing better information to passengers during disruption and continuing with the country’s biggest ever driver recruitment and training programme."