Sky Marshall O'Leary brands Ryanair passengers as 'stupid'

Bitterwallet - Skymarshall O'Leary Good old Sky Marshall O’Leary over at Ryanair, who has now called one of his passengers an ‘idiot’. Last week, we covered the story of Suzy McLeod, who was forced to pay £236 worth of the airline’s charges when she wasn’t able to print out her boarding pass before a flight home from her holiday.

Admittedly, it was hard to be completely sympathetic as her reason for failing to get to a printer was that she’d spent 15 days in a rural villa with no internet access (Ryanair passengers are expected to print out their documents within two weeks of their flights).

That didn’t stop the Sky Marshall from railing against Ms. McLeod and others like her. O’Leary said...

“Mother pays £200 for being an idiot and failing to comply with her agreement at the time of booking. We think Mrs McLeod should pay 60 euros for being so stupid.She wasn’t able to print her boarding card because, as you know, there are no internet cafes in Alicante, no hotels where they could print them out for you, and you couldn’t get to a fax machine so some friend at home can print them and fax them to you.

She then comes home and gets on Twitter, God help us all, and somehow we are going to change our policies. No we’re not. She wrote to me last week asking for compensation and a gesture of goodwill.To which we have replied, politely but firmly, thank you Mrs McLeod but it was your f***-up and if you screw up, you compensate us and you send us a gesture of goodwill.”

Asked if Mrs McLeod was its only passenger to behave in this way, Mr O’Leary replied: “No, there are 0.02% of passengers who are equally stupid.
"We say quite politely to those passengers, bugger off.”

At the same time, Sky Marshall launched a Ryanair flight-booking app, which has actually been available since March and (obviously) costs £2.49.


  • Jack T.
    Ryanair passengers are stupid. If they had a brain they would fly with someone else.
  • Time a.
    I'm getting weary of O'Leary.
  • OFI
    Kind of agree with him lol. I've only been to 11 different airports but each one of them had an internet cafe with printers..
  • Rathereatwormsthanflyryanair
    The issue with printing at the airport is that Ryanair (last time this happened to me) stop allowing you to print boarding pass 4 hours before the flight departs. God only know why - it makes no sense - other than another Ryanair dirty trick to squeeze more cash out of you.
  • CF B.
    O'Leary is a breath of fresh air. If you don't agree with his policies, you don't have to fly with them - unless I'm missing something?
  • Anthony
    "Ryanair passengers are stupid. If they had a brain they would fly with someone else." Hardly agree with this. Most people who fly with Ryanair know how awful Ryanair's policies are, but stick to them stringently in order to avoid any hefty charges. If you play by their rules, you get an awfully cheap flight in comparison to other flight operators. I'd say most of Ryanair's customers are savvy, not stupid, and the woman in this scenario - as O'Leary himself puts it - is an idiot.
  • Mustapha S.
    Is he a bitter wallet postererer? I'm sure we all said the same thing. Good on him though.
  • Nikey H.
    Likey Oleary
  • Dick
    I think it is good he is sticking up for his company. Too many people do something (which is their fault) and then complain on twitter. He could easily bung her £200 and she'd shut up. But he gets more out of it this way. Loads of free advertising (as normal, with anything he says), and many people will agree with him.
  • Chewbacca
    Bang on, Mr O'Leary. Too many fucking tossers out there who seem to think "the customer is always right". The customer is RARELY right, from those retard who see A BOGOF sign ten feet away from the product they're buying and think it applies to what they're getting, to the retards who travel on cheap train tickets which say BOOKED SERVICE only then get all uppity when they're told, "NO, you CANNOT travel on a £5 ticket on a packed commuter train at 8 in the morning". The general public are fucking morons, and companies backing down and pandering to them only makes it worse..
  • Andy
    You've got to admire the honesty of the man, how many companies would backtrack and "show goodwill" just to save themselves a negative article in the media? It made me laugh my arse off!
  • Russ
    I totally agree with O'Leary, even though he was shit as manager of Aston Villa You want the cheap deals, then play by the rules and you will be fine
  • Me
    This guy is a cunt, but I have to agree with him on that one.
  • Steve
    Simple solution - don't give money to companies like Ryanair who clearly hate their customers...
  • Sicknote
    Sorry but Suzy McLeod is a stupid tart and deserved to be royally fucked by Ryanair.
  • PlatinumPlatypus
    This is all well and good except RyanAir's business depends on 'idiots' like Mrs McLeod. They'd go bankrupt within a week if everyone suddenly did things the way they would apparently want us to.
  • Dick
    @ Steve - Ryanair doesn't hate their customers. They just don't give them things they have not paid for. If you want decent customer service on a flight, then pay for it. I couldn't give a fuck about having to print out a boarding pass. If costs are kept lower because of it, it's fine by me. I couldn't give a fuck about receiving a "free" packet of peanuts or pretzels on a 1.5hr flight. But if you do, you pay extra for it with a nice airline.
  • Jeebus
    The general public are fucking idiots. The traveling public are even fucking worse. As someone who worked at an Airport bar whilst at Uni. The level of idiocy witnessed on an almost daily basis was bewildering. I must say too, that while Ryanair are shite (but almost all airlines are now anyway, especially short haul) a few years back my and the wife went to both Dublin and Milan all for the princely sum of 8 quid return. Cheaper than a taxi ride back from the alehouse. Anyone who flies Ryanair with any expectation of receiving anything beyond the absolute bare minimum of "service" probably shouldn't be allowed out of their house let alone be allowed to travel abroad.
  • Chewbacca
    @Jeebus Care to share some examples of the idiocy you witnessed? Could do with a laugh.
  • Simon
    O Leary usually talks sense, even if people do not like hearing what he has to say However, the way he treats his staff is another issue and a safety risk for passengers Book a Ryanair flight and you take your life in your hands ( I know from first hand) Until stupid people stop booking with these tossers, nothing will change - they are an accident waiting to happen ...
  • Businessman
    Just wait for the first actual real accident, whether or not it's their obvious fault, suddenly they will pack in this crap
  • spencer
    Dick is probably the first point that actually addresses the point of Ryanair so hat's off... How many people, genuinely, are bothered by the level of service of a flight? I took Ryanair flights to Oslo for 2p a few years back. We had an amazing time up there... headed north to Tromso and saw the Northern lights. Was an amazing experience... I remember it fondly... The fact that I had to 'endure the ordeal' of printing my own boarding pass, that I wasnt offered a complimentary mini can of coke, or that I had to 'make do' with a small suitcase doesnt even enter my mind... All I remember was a wonderful holiday... You either 'get it' or you don't. If you 'get it'... you get dirt cheap flights across Europe If you don't 'get it' then.. good luck to you.

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