Sky Marshall O'Leary brands Ryanair passengers as 'stupid'
Good old Sky Marshall O’Leary over at Ryanair, who has now called one of his passengers an ‘idiot’. Last week, we covered the story of Suzy McLeod, who was forced to pay £236 worth of the airline’s charges when she wasn’t able to print out her boarding pass before a flight home from her holiday.
Admittedly, it was hard to be completely sympathetic as her reason for failing to get to a printer was that she’d spent 15 days in a rural villa with no internet access (Ryanair passengers are expected to print out their documents within two weeks of their flights).
That didn’t stop the Sky Marshall from railing against Ms. McLeod and others like her. O’Leary said...
“Mother pays £200 for being an idiot and failing to comply with her agreement at the time of booking. We think Mrs McLeod should pay 60 euros for being so stupid.She wasn’t able to print her boarding card because, as you know, there are no internet cafes in Alicante, no hotels where they could print them out for you, and you couldn’t get to a fax machine so some friend at home can print them and fax them to you.
She then comes home and gets on Twitter, God help us all, and somehow we are going to change our policies. No we’re not. She wrote to me last week asking for compensation and a gesture of goodwill.To which we have replied, politely but firmly, thank you Mrs McLeod but it was your f***-up and if you screw up, you compensate us and you send us a gesture of goodwill.”
Asked if Mrs McLeod was its only passenger to behave in this way, Mr O’Leary replied: “No, there are 0.02% of passengers who are equally stupid.
"We say quite politely to those passengers, bugger off.”
At the same time, Sky Marshall launched a Ryanair flight-booking app, which has actually been available since March and (obviously) costs £2.49.