Shhh - easyJet route disappears, but don't tell the customers
Avid Bitterwallet reader Steve emailed us recently to ask what was happening with easyJet's route between Newcastle and Murcia. easyJet announced they were suspending the route for winter in August last year, and although they were also reducing the number of planes based at the city's airport, the routes could still be operated by planes from other bases.
Although summer flights hadn't been announced, the Newcastle to Murcia route was still visible on the easyJet website until yesterday. Steve now tells us the route has now disappeared; it's no longer an option in the drop down menus.
Now, airlines change routes all the time - there's nothing unusual about what easyJet have done. But we'd been quizzing easyJet about the route on Steve's behalf (we occasionally do some work when there's no gin left to drink) and nobody wanted to talk about the route.
A fortnight ago we contacted easyJet customer services to ask when details of the route would be released. When we didn't receive a reply, we contacted our media contact at easyJet. We didn't receive a reply from him, either. Then just yesterday, we received a response from customer services:
"The exact date is dependent on confirmation of flight slots from the relevant air traffic control authorities. The next summer schedule for flights from April to October, is currently being released in batches. I am sorry I can not give you a precise date for the flights you require from Newcastle to Murcia."
So yesterday, easyJet were suggesting that seats would be released at some point. Today, the route is gone from the website and there's no word from easyJet about it - to us, to customers or the media.
It could be that the route hasn't been scrapped and the seats will be released at a later date, but we can't tell because easyJet doesn't want to talk tabout it - which is unusual, because when they have a press release they can't wait to get in touch. It's also possible other routes have disappeared, in which case let us know in the comments and we'll let consumers know, since easyJet seemingly can't bring themselves to talk about it.