Scrapping check-in will cost all Ryanair passengers more

12 March 2009

Bitterwallet is often accused of Ryanair-bashing without a point or purpose, but let's be honest - they're not shy in supplying ammunition  and, as they've admitted themselves, they're keen to whip up any publicity they can for the company, no matter how appalling it is. After all, if we're all wanting to punch Michael O'Leary in the face, then we're not wanting to terrorise the chief exec of any other budget airline. It puts Ryanair top of mind, as the marketing folk like to call it.

But sometimes our anger is piqued with good reason. Bitterwallet reader Matt picked up that the airline's announcement to banish physical check-ins from October will have consequences for all travellers:

From 19th March... "web check-in fee of £5/€5 per person/per flight will apply to passengers travelling with checked baggage". So now not only will you have to pay for your bags, you will have to pay AGAIN in order to check in.

From 1st May... "The web check-in fee of £5/€5 per person, per flight will apply to all new bookings". Now EVERYONE will have to pay AGAIN when the check-in. Interesting, as web check-in is FREE for all other airlines. Wonder if this will be advertised when you book... that even once you've booked and paid, you will have to pay MORE when you come to check in for the flight."

If you'd like to read more about the new charges, you'll find them on the Ryanair website here.

The website currently breaks down the cost when placing an order, which states the cost of airport check-in when carrying baggage is £4.50 - this is initially bundled into the cost of checking in baggage but then distilled on the following booking page:

So judging by the costs quoted in the latest press release, it seems that by getting rid of airport check-in, it'll cost Ryanair passengers with baggage more, not less; you'll pay an additional 50 pence per person per flight for less convenience. Then there's also the scrapping of free online check-in for passengers with no checked baggage, which for a return trip for two people will mean paying an additional £20 per trip.

The sum effect is that Ryanair will be laughing their arses off; a double financial pay-off of no more costly airport check-ins and charging all passengers more money, in many cases for a service that was already free - all the while dressing it up as a change you should thank them for. Brutal.

TOPICS:   Travel

17 comments

  • BadBadger
    They will only start thinking about customer service when people stop flying with them. Simple as that. If you don't like it fly with someone else.
  • byronicman
    They are utter scum. I booked flights to Ireland costing 99p each way. Me, the girlfriend and out baby. Total; cost? £200. It took me four goes to actually complete the booking, I was so disgusted by their deception. When I did (at £180-odd, with charges for *everything*), the clincher: we will now apply a £4.75 per person each way booking fee. Had they started off by saying the flights were 40 quid pp each way, I wouldn't have minded eventually paying £200. But what they advertise is nothing short of criminal. So keep up the bashing. Utter, utter c*nts.
  • BeerRunner
    Ryanair Passengers to Suggest Next Discretionary Charge http://www.ryanair.com/site/EN/news.php?yr=09&month=mar&story=pro-en-120309 I did like the suggestion of charging extra for toilet paper with O'Leary's face on it.
  • scribbles
    If you dont like the deception, book elsewhere. I think O'Leary is a wanker too, I wouldn't touch Ryanair with a bargepole just out of principle.
  • Genus
    I would love to never be forced into using ryanair, however they're the only carrier operating routes that I need. As such they have a monopoly over my travel and can get away with charging me the absurd prices. w****rs.
  • The B.
    I flew with them once, never again, I swear that their were people out the front of the plane turning the propeller anticlockwise to wind up the rubber band.
  • Plusman
    "Ryanair Passengers to Suggest Next Discretionary Charge http://www.ryanair.com/site/EN/news.php?yr=09&month=mar&story=pro-en-120309" The only problem is that if you do win, Ryanair will charge you more than Eur1,000 in service and other fees so that you can collect your winnings. Maybe they should just try moving into the "Nigerian Scams" business - I have a thousand free tickets for sale, but unfortunately I don't have enough money to get to the airport to get them, but if you send me your bank and credit card details I can let you have one for free.
  • Ian P.
    Just add £20 cot per ticket to any price they quote - that way despite the surcharge you will be pretty safe- so the minimum cost of flights will be £21... There is no real downward change now to the prices they charge - they just the move cost from one area to another - but what it does do is give them free publicity to make sure when you want a cheap flight you always at least try them...
  • gravy
    ^ Can you believe it. Let's take the piss with our charges........isn't it funny. Wankers.
  • James D.
    I flew to stockholm last month for £2.50 each way, no taxes, no fees, no extras. You people need to learn to read.
  • Robert
    Hate Ryanair - will never fly with them again. An utterly revolting service start to finish.
  • James D.
    I also notice that this heavily anti-ryan air post missed out an important part from the press release From 1st May 2009 all new bookings will be required to use web check-in, and the use of traditional airport check-in desks will be phased out over the summer months. The web check-in fee of £5/€5 per person, per flight will apply to all new bookings (except promotional fares) notice the "(except promotional fares)" bit. Ryan air pretty much always have a promotion on and if you bother to try you really can get a flight for just a few £. I have flown for £1 each way in the past.
  • bidrick
    O’Leary would sell you the oxygen in a bag if he could.
  • Simon
    I have never flown on a non-promotional fare with Ryanair. If you are flying on a non-promotional fare, then either you have an urgent need to, or Ryanair have a monopoly on that route. Either way, inelastic supply and demand means that prices can go up. Kind of like the way the price on cigarettes and alcohol keep increasing as the government know people will still consume it. The £1/1p/free fare will still exist for those customers jumping through the correct hoops. There is a lot of strong competition from other low-cost carriers like Aer Lingus, Wizz Air but also standard airlines like BA (especially on the popular routes like Barcelona). I am not really a fanboy but I don't understand the 'daylight robbery' crew of people. When you book, after you choose your flight times (which shows you the breakdown of flight cost and taxes), the next page shows you the options of insurance, priority boarding, and so on. By fiddling with the drop-down menu, it is easy enough to see what the charges are. It's not as if the confirmation screen shows you one amount and then charges your card another, now that would be criminal. My own guess is that O'Leary loves the attention as some sort of bad-boy. To be honest I find him quite entertaining.
  • Nigel
    RYANAIR CAN GO TO HELL. I will never ever ever ever fly with them again. Pilots that can't fly and service that stinks from start to finish. They ruined my day. Thier rip off undercover charges take away any advantages. THEY ARE THE WORST AIRLINR IN THE WORLD!
  • olive h.
    i am just an o.a.p. who travelled to my friend in wokingham, England on 12th May 2009 i booked by web and filled in the details and got my print of e-mail by return. THE TICKET STARTED OUT AS 20EUROS EUR TOTAL FARE *********************** 10EUROS TAXES, FEES & CHARGES +++++++++++++++++++++++ 20EUROS EUR PASSENGER FEE CHECKED BAg(s) *********************** 10EUROS PASSENGER FEE WEB CHECK IN *********************** 10EUROS PASSENGER FEE HANDLING FEE *********************** 12EUROS INSURENCE *********************** 67 .00 EUROS TOTAL PAID PLEASE RETAIN THIS AS EVIDENCE OF PURCHASE POLICY NO. PASSENGER COST POLICY TYPE I TRIED TO WEB IN MY CONFIRMATION BOOKING ON LINE THE NIGHT BEFORE TRAVELLING TWO BLANK PAGES PRINTED AFTER THE TRY I THOUGHT WELL I HAVE MY PRINT OUT OF THE ORIGINAL DOCUMENT SO I WIL BE OK IF I AM THERE FOR OUT BOUND WELL I GOT TO THE DEST AND WEIGHED IN MY BAG AND HELD MY CABIN BAG THE GIRL SAID I HAD NOT GOT THE REQUIRED PAPERS SO GO TO THE DESK OVER THERE WHERE THERE WERE ABOUT 30 PEOPLE WAITING ALL COMPLAINING THEY HAD TO PAY AN ADDITIONAL 20 EUROS OUT AND 20 EUROS RETURN FLIGHT. I WAS FURIOUS AS ALL WERE AND I HAD TO PAY UP OR ELSE A LADY BEHIND ME SAID SH WOULD DEFINITELY WOULD NOT PAY AND SHE ARGUED THE POINT AND I MET HER ON THE WAY BACK IN GATWICK AND SHE HAD THE SAME DISCUSSION WITH THE DESK AND GOT AWAY WITH IT I JUST HAD ENOUGH AND IT ALL RUINED MY TRIP TO A GIRLFRIEND WHO HAD ME OVER. I HAD NOT TAKEN THE BAG FOR THE AIRLINE HOME TO SIMPLIFY THINGS AND CARRIED MY CABIN BAG RIGHT TROUGH , STILL PAYING THE 20 EUROS FOR THE NON CHECK IN WHICH MY FRIEND IN WOKINGHAM COULD NOT DO ON HER COMPUTER. A MESS I NEVER WANT TO FLY RYANAIR AGAIN BUT TELL ME HOW I CAN GET OUT OF IT AS I HAD A SEAT BOOKED FOR OSLO NORWAY FOR JUNE SO RYANAIR ALSO HOLSD MY MONEY GOOD JOB HE CANNOT MAKE INTEREST ON IT OR CAN HE? REPLY IF YOU CAN AS I NEED TO CHECK IN FOR JUNE 19TH FOR OSLO AND CANNOT GET AROUND IT LOVE ALL [email protected]
  • kindred s.
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