Ryanair - puerile and childish, according to the OFT
Happy New Year crimefighters! Let’s start 2010 with a clean slate and a fresh outlook… and kick off with an attack on Ryanair!
The attack comes from the chief executive of the Office of Fair Trading who has pulled the gloves off his tongue and given Sky Marshall O’Leary six-nowt around the chops for the airline’s credit and debit card booking charges.
Ryanair recently closed the gate on customers using Electron cards without incurring a charge while booking their flights, switching the free option to MasterCard pre-pay, which barely anyone uses or has even heard of. Gah!
Now John Fingleton of the OFT has called Ryanair’s tactics ‘puerile’ and ‘childish’ in a brilliant no-holds-barred attack during an interview with The Independent.
Fingelton said: “Ryanair has this funny game where they have found some very low frequency payment mechanism and say: 'You can pay with that.' It's almost like taunting consumers and pointing out: "Oh well, we know this is completely outside the spirit of the law, but we think it's within the narrow letter of the law". On some level it's quite puerile, it's almost childish.'
The OFT head honcho added that the practice by Ryanair and others of automatically adding insurance to flights for customers to opt out of was a legal 'grey area'.
You’d expect a response from the shameless airline and Ryanair’s head of communications duly roll-up roll-upped: “Ryanair is not for the overpaid John Fingletons on this world but for the everyday Joe Bloggs who opt for Ryanair's guaranteed lowest fares because we give them the opportunity to fly across 26 European countries for free, £5 and £10.”
Problem is, they almost need a degree in computer science in order to pull it off.