Ryanair passengers go through hell for the hell of it
On Friday we reported on Ryanair's latest customer service enema, when they treated their passengers in a similar way to, in our opinion at least, domestic cattle in a shit-filled wagon on a cross-county drive at the height of summer. So not very well, then.
A French air traffic controller's strike grounded a flight at Glasgow Prestwick for six hours, after the passengers had boarded. Nobody was allowed to leave the plane, but more controversially, the Ryanair staff refused to offer water to passengers; eventually passengers called the police, who bought water and chocolate and then boarded the plane to hand it out.
A couple of updates on the story for you; first, Bitterwallet has heard from Hannah Collins, a passenger on board the flight:
Ryanair seem to feel they are not accountable to anyone least of all their customers. We waited from 1.30 until 5pm without any possibility of water. Behind me in the second row was a disabled child who had come on board in a wheelchair; he screamed for at least 3 hours unable to understand his situation and there was nowhere and no way to help him – no-one could leave the plane.
When the police were called on the crew said that they had called Dublin and could not open the bar nor allow people to leave the plane. It is outrageous that in 2010 the police are called to a plane and the plane sits full of passengers on the tarmac for almost 7 hours without the possibility of support from the airline. I will certainly never fly Ryanair again.
So back to the real question - why didn't Ryanair serve water to passengers? We couldn't think of a reason other than tight-wallet syndrome, but Ryanair spokesdouche Daniel De Carvalho told the Sunday Herald that the law prevented the airline from doing so:
“The problem is that the moment you break the seals of the bars, you break the law. Customs forbids this. You can’t open the trolleys on the ground.”
Which in turn appears to be either a) a wildly incorrect interpretation of Customs law, or b) utter, utter horseshit from an airline so tight they'd rather shaft their passengers in every hole, because this is what a Customs spokesperson had to say on the matter:
“Whether an airline chooses to start serving food and drink from the bar boxes at this time is a commercial decision.
"The issue for us is where you have bonded stuff such as alcohol, but water or orange wouldn’t be a problem from a Customs point of view.”
The cynic in us wonders whether Ryanair do this sort of thing deliberately to revel in the negative press, and keep their brand top-of-mind for consumers considering cheap flights. Awful.