Ryanair facing censure after ash cloud passenger abandonment claim

22 March 2012

ash cloud volcano

We never like to see Ryanair falling foul of the authorities, and we’re sure that you all feel the same way. So then, we’ve shed a quiet tear today at the news that the advocate general at the European court of justice has issued the airline with a ticking-off in the wake of a claim by a passenger who was stranded by the ash cloud back in 2010.

Denise McDonagh was stuck for a week after her flight from Faro to Dublin was scuppered by the pesky cloud. She argued that Ryanair did not provide her with assistance and asked for €1,130 (£942) in damages, to cover the costs of meals, refreshments, accommodation and transport. EU regulations state that airlines are bound to cover the cost of care during disruption due to "extraordinary circumstances", but Ryanair that the ash cloud went ‘beyond extraordinary circumstances. Which would be what – ‘mindboggling circumstances’?

The advocate general said that “The provision of care is particularly important in the case of extraordinary circumstances which persist over a long time. It is precisely in situations where the waiting period occasioned by the cancellation of a flight is particularly lengthy that it is necessary to ensure that an air passenger, whose flight has been cancelled, can have access to essential goods and services throughout that period.”
“A limitation of the obligation to provide care would in some measure deprive the EU legislation of its effectiveness, since after a few days the air passengers concerned would be abandoned to their fate.”

The advocate general’s findings still need to be confirmed by the court itself – if that happens, Ryanair could find themselves with a slapped wrist and a compensation bill to pay. There’s always the possibility that other passengers who were let down by them could claim in the future as well. They’ll probably cover it by introducing some new charges for stuff.

TOPICS:   Travel


  • Head
    To carry you fox on board is gonna cost ya!
  • simon
    serves her right for flying with Ryanair if she doesn't get her money back. Ryanair will not care for you if anything goes wrong, but for some reason there are plenty of stupid people out there that still book a seat on O'Learys aircraft - all i say is ... DONT do it They are also an accident waiting to happen & they are not safe - as a pilot I have seen it first hand and would never let anyone in my family travel with them
  • thefunboi
    @ Simon, clearly not a pilot. Its a well known fact Ryanair have the youngest/ newest fleet of aircraft in Europe (possibly the world but Im not 100% on the worldwide stat). Its also widely known that O'Leary is all too aware that any form of poor maintenance caused accident would lead to its immediate demise whilst idiots like you jump on the 'See, told you so' bandwagon. Why do people expect so much from budget airlines? Treat it like you do a megabus, (or even a Virgin Train - the experience is usually just as bad, if not worse, at least Ive never stood for two hours on a Ryanair aircraft), treat it with the same expectation of the other forms of public transport, and you will only ever be satisfied. Expect it to be like BA or other State Owned airlines back in the good old days, and you are setting yourself up to be a right old Silly Simon.
  • Shooter M.
    Why use "funboi" when you're better known as Sky Marshall?
  • shoplifter
    fuck off silly simon
  • Simon
    I am a pilot, and I have seen it first hand. I saw a plane that was an accident waiting to happen. Either, it's still waiting to happen or it did happen and I died when it smashed into the sea.
  • thefunboi
    Because I am a big raving funboi Gavin, who wants to be taken for a ride by the Sky Marshalls biggest Boeing. But in all seriousness, I aint the Marshall. I just think treat it on the basis of 'you get what you pay for', and you wont be dissapointed.

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