Rush hour passengers left stranded because guard went to the shops

6 March 2014

You know what it’s like – you’re a train guard and you think ‘I know, I’ll just go to Sainsbury’s for a can of Rubicon and a bag of Mini Cheddars’ just as rush hour hits.

southeastern trains

That’s what one Southeastern Trains employee did yesterday, leaving passengers on the 19.53 to Hastings high and dry for an hour while he went on his break. Passengers were told over the tannoy that the reason for the delay was because ‘the guard could not be found.’

Soon afterwards, he was spotted in Sainsbury’s. He driver relayed that news to the passengers, who were understandably delighted. The delay caused the train to be cancelled and passengers had to be shunted onto another train.

When that train eventually left, it contained three train loads of delayed and harassed commuters who wanted to KILL HIM.

It's the latest in a catalogue of disasters for Southeastern Trains, who came second from last in a recent Which! customer service poll. Furious customers have called them ‘a rip off’ and denounced them for their ‘poor service’.

Southeastern blabbed: ‘The shift timing was thrown out of place because of a knock-on effect of earlier delays, and we didn't have a standby conductor available to work the train in his place.’

But Amber Rudd, MP for Hastings, took a dim view, and said: ‘It has been a very disappointing experience. Southeastern must up their game if they want to get their franchise renewed.’

DEATHWATCH?

TOPICS:   Travel   Complaints   High Street News

1 comment

  • Oldbacca
    So... You'd rather that the guard worked through his break? If there was a major incident, the first thing the court would look at was if the guard had his rewired break. Sorry, the train company should have spare cover for things like this.

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