Rail refunds for two minute delays?

18 August 2015

train A new scheme has been announced, to relieve us all of the near constant gloom regarding our trains. If your train is delayed by a couple of minutes, you will automatically be refunded, electronically.

This is an attempt to stop the rigmarole of getting refunds, and now, it is hoped you'll get cash put straight into your account or onto your travel card. Of course, this will be a pilot scheme first, but it is an important step as it has been reported that passengers miss out on around £100m in compensation each year.

Railway minister Claire Perry, trying to distract everyone from the fact that train fares will be going up in January, said about the new refund scheme: "They can do it because of smart ticketing technology that they are rolling out - I want that to be rolled out right across the rail industry. I want passengers to not have to go through hoops to get compensation."

The scheme is being tested on C2C services between London and Essex and will start next year.

With 9 out of 10 train passengers saying that they can't be bothered claiming for compensation, because it is such a faff, this is encouraging news indeed.

Provided of course, the powers that be don't balls it up.

TOPICS:   Travel   How To Guides

1 comment

  • Peter T.
    Which will presumably result in a magical adjustment to all timetables resulting in all journeys suddenly taking at least 15 minutes longer.

What do you think?

Connect with Facebook, Twitter, or just enter your email to sign in and comment.

Your comment