Pathetic Heathrow Airport loses all hope of helping passengers
We're hardly spoilt for choice in the UK when it comes to international flights; plenty of regional airports offer only the bare bones of a truly international schedule. Sooner or later, all routes lead to Heathrow - and anybody who has tried to reach the airport, transfer between terminals or pass through it with ease realises what a dismal, ineffective operation it is.
Travel writer David Whitley sums up Heathrow perfectly in a blog post today:
BAA labours under the impression that it is running an impressive operation. It is not – it is running a large operation badly, seemingly oblivious that it is in fact an airport rather than a large shopping mall. The snowy conditions have seen Heathrow caught with its pants down, but let’s not pretend that those undies are ever more than ankle-high.
If further proof is required, beyond the past few days of disorganised misery, then there's this message from the airport's official Twitter account:
What a dreadful message to send out to the public. Passengers shouldn't hope to catch the plane they've booked? Everyone, but everyone turns up at an airport hoping for a flight. Whether they expect one in adverse weather is a different matter - but there is a difference. Heathrow must be a laughing stock amongst world class airports; it's a shame thousands of travellers are having to learn it the hard way.