Passengers affected by 27 December delays now get phished by East Coast Trains

Bitterwallet - East Coast featuredYou may have heard, or experienced, the mega delays in London on 27 December that were caused by over-running engineering works over Christmas. London King’s Cross was closed and passengers diverted to Finsbury Park, where they faced crowds, queues and delays lasting hours. However, now East Coast Trains has started responding to requests for delay repay compensation, except their email is so dodgy, most people are wary of responding.

Under the delay repay scheme, delays of over 30 minutes qualify for compensation from the relevant rail operator- exact details of how to apply will depend on the rail company, but for reference, here’s the details for East Coast Trains. Because of the massive number of people affected on 27 December, however, East Coast have decided to send out a blanket email to respond to those seeking compensation.

However, as reported in the Guardian, the email itself is either very poorly, or very cleverly worded such that it sounds like it wouldn’t look amiss coming from an embarrassed Nigerian Price caught short without his wallet.

The email comes from a Michael Ross and says that as a gesture of goodwill for the disruption and inconvenience to your travel plans, your claim will, on this occasion only, be paid in cash by Bacs transfer.”

The email then asks for your bank account number and sort code to be emailed by return to [email protected] and “your payment will then be made as quickly as possible although, in view of the holiday period, please allow 14 working days for the transfer to be made”.

The email (and Michael Ross’s existence) have been verified, and while this is actually a genuine attempt by East Coast Trains to make amends, no-one should reply to an email with their bank details without thinking very carefully. If you don’t want to send your bank details by email you claim your 50% refund for 27 December the traditional way using East Coast’s online form. This does not require you to send your bank details, but on the downside,  you may be sent rail vouchers instead of the cash offered by the phishing-a-like email.

East Coast have apologised again for both the delays and the poor email.

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