Money down the Tubes as Oyster card customers double-charged
Travelling on the London Tube feels like a frame from a Dennis the Menace strip, where Dennis is holding Softy Walter upside down by the legs to empty the dinner money from his pockets. Maybe that's a little too gentle.
Travelling on the London Tube is not unlike being mercilessly buggered until you sign away your savings to the Mayor of London. But even that analogy doesn't allow for the fact that some Oyster card holders are being double-charged for the privilege of sitting silently in an underground oven sweating their tits off.
A Freedom of Information request has shown Transport for London (TfL) has had to refund £40,000 so far this year to customers who have been over-charged by faulty station terminals. Not only that, there have been over 2,400 complaints about station machines double-charging travellers attempting to add credit.
The terminals generating the highest levels of complaints can be found at London Bridge, Victoria, Liverpool Street and King Cross. TfL is now asking all customers to check their bank account statements for errors, since they claim not to know whether a mistake have been made until reported to them, which is incredibly convenient for TfL - if £40,000 has been clawed back by hawk-eyed customers who spotted the problem, there's probably far more cash left unclaimed.