KLM refusing to compensate stranded ash cloud passengers
The wretched ash cloud may be long gone but the hangover from its brief, brutal reign over us all continues.
Ryanair have already been in the news after they failed to follow EU rules and provide hotel and meal costs for stranded passengers and now Dutch airline KLM are in a similar position.
EU rules say that in the event of a flight cancellation, the airline must pay out reasonable expenses for accommodation and meals for their stranded passengers. The rules were designed with short-term travel disruptions in mind but the arrival of the evil ash cloud changed everything.
The BBC report that KLM currently face legal action from the EU after stating that they will only reimburse passengers for 24 hours of the period they were stranded during the ash cloud saga back in April.
An EU spokesdude growled: “EU passenger rights are there to protect consumers. And they are there to act as a safety net for passengers - even in very difficult circumstances like this. So there is no grey area for us in this regard and those EU rights must be respected.”
Initially, Ryanair refused to pay the full expenses of their stranded passengers but the Sky Marshall and his droogs eventually relented. Still, there’s no such thing as bad publicity is there?