How to... get a refund from Transport for London

19 May 2015

london_underground_signWe've told you how to get a refund from train companies, but what about Transport for London? If your DLR or London Underground tube train left you unsatisfied, you can get compensation, and here's how.

If your Tube or DLR service was delayed by 15 minutes or more, or your London Overground service was delayed by 30 minutes or more, TfL will refund you the single fare for the journey you were delayed on.

Of course, they'll only refund you if the service is delayed by something that they deem to be in their hands. They won't cough-up if the journey has been held up by planned service changes and engineering work.

They won't pay out if there's a security alert, or 'a customer incident'. There's the old chestnut of 'averse weather conditions' too. Also, if you're enjoying free travel concessions, you can't get a refund on that.

How To Apply For A Refund

Okay, if you made your journey with an Oyster card, a paper ticket, key card or c2c smartcard, here's how you apply for a refund. You have to apply within 14 days of your delayed journey. You'll need your Oyster card to do it - then, click here, and start the refund process.

Sign-in online and hit the 'My Refunds' tab, hit 'service delay refund' and follow the instructions there.

There's a 'paper ticket' option, which allows you to claim back for other types of journey. Or, if you travelled with a contactless payment card, you'll have to sign-in to your TfL online account and then click on the contactless payment card you travelled with and in the 'card details' bit, hit the 'claim for service delay' option.

And you can watch this video too.

TOPICS:   Travel   How To Guides

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