Flight cancelled? Ask them to refund the unrefundable
Hundreds of flights and tens of thousands of seats have been cancelled in recent days because the UK still can't cope with the notion of Winter. But that doesn't mean that some airlines aren't trying to keep hold of their passenger's money.
Avid Bitterwallet reader Emma had her flight from Belfast to Gatwick cancelled a fortnight ago. Airline Flybe emailed Emma on Friday to say the cost of the flight was being refunded - minus the booking fee and credit card supplement:
I wasn't very happy at this, not getting back the full amount I had paid, even though they were the ones to cancel the flights.
I paid a £6.50 booking fee and credit card charge on a £54.99 flight - it's not much, but it is over 10% of the cost of my flight.
Emma replied by email to complain and ask for a full refund, to which Flybe responded:
'I have reviewed this for you and whilst this is a non refundable charge, as per our terms and conditions, I have on this occasion authorised a refund.'
If you're waiting for a refund over a cancelled flight, don't be afraid to ask for a full refund - you're not asking for compensation, you only want your money back.