First Great Western say sorry for dreadful service
Apparently, there were just under 500 people on the Penzance to Paddington service when it stalled near Pewsey, Wiltshire, with passengers complaining that they were being 'treated like cattle' and that the journey was 'horrific'.
The train was at a standstill for five hours and 40 minutes, meaning that people who should've been home for their tea didn't get in until 10.15pm.
A passenger told the BBC: "They ran out of food pretty quickly. They ran out of food the first or second hour into the breakdown and then water - I think they were giving out water to children and the elderly but that was about it."
Another grumbler added: "The train was overcrowded before it even broke down. There was probably 20 or 30 people in each carriage who couldn't sit down."
First Great Western managing director Mark Hopwood said there was "no doubt it wasn't a good experience in any shape or form last night. Clearly what I need to do is say sorry. We are sorry. We need to investigate what's gone on and we need to learn some lessons quickly from this. It took a lot longer to find the fault than we wanted."
He added that everyone affected would get a refund and "appropriate compensation".