Fifth of Heathrow flights were delayed, which is an improvement on previous years
You may be reading this article while stood in Heathrow Airport, waiting to go on a holiday you booked a decade ago, still being told that your flight is delayed. You look like Howard Hughes when he went mental by the way.
This isn't uncommon apparently. It has been reported that one in five flights departing from Heathrow Airport were delayed in 2011 according to owner BAA. In addition to that, 15 bags in every 1,000 went missing. The best bit is that this is an improvement on 2010!
This all bodes incredibly well for this summer when there'll be a guaranteed onrush of passengers flying in-and-out of London come the 2012 Olympic Games.
BAA said that in April, Heathrow achieved its best ever monthly performance on missing luggage, with with 11 in every 100 resulting in what they called a ‘misconnect’. Lovely management jargon there. In the defence of Heathrow, the previous year was a bad one thanks to that volcanic ash-cloud that grounded everything in sight.
BAA chief executive officer Colin Matthews said: "BAA delivered a strong operational performance in 2011 with record traffic levels and high service standards at Heathrow."
"Last year saw Heathrow’s best punctuality performance in over a decade and the international Airport Service Quality passenger survey showed that 70per cent of Heathrow’s passengers rated their experience as "Excellent" or "Very Good", compared with just 41 per cent when the Ferrovial-led consortium bought BAA in 2006."
As for the London 2012 Olympics, Matthews continued: "Heathrow will be the first and last impression of the London 2012 Games for thousands of people. London 2012 will be Heathrow’s greatest challenge. Every part of the airport is working together so we can give the world’s greatest athletes the world’s greatest welcome."
We'll just have to wait and see how many bits of vital sporting equipment Heathrow will lose, eh?